Order FAQs

Yes, don’t worry about that. Your privacy is guaranteed by us when you are browsing our website, downloading our product or making an online purchase. Please note that we won't send any E-mails that use Bitcoin as a transaction to you in any form.

PDNob values every customer and puts customers' satisfaction as the top priority. To achieve this, we are working continuously to provide customer a pleasant experience with better software and service.

All PDNob software can be tested with a trial download. The trial version offers free scan and preview with only a limitation of no recovery or export. This should help users to determine whether the software works as expect and satisfies purchase demand.

Circumstances of No Refund:
  • Change of mind after purchase.
  • Part of a bundle.
  • Did not receive order confirmation e-mail and registration code in time, and didn't try online support or contact staff assistance.
  • Request refund for technical trouble, but fail to cooperate by providing details for troubleshooting.
  • Purchase of wrong products, followed by the purchase of products from another company.
  • Refund request based on dissatisfaction caused by misunderstanding of the product's functions and capabilities.
Circumstances of No Refund:
  • Duplicate purchase.
  • Mistaken order followed by ordering a correct product from PDNob.
  • Fatal technical issues with the software that could not be resolved within 30 days.
  • You can check our refund policy page for more details: 

To cancel your monthly or yearly subscription quickly, you can always contact our support team.

You can also cancel the subscription by yourself. The steps are different due to different platforms. Please click the link below to learn specific steps to cancel subscription.


The free trial is put limitations to its functions, which means you can evaluate it with limited functions for as long as you want. You can upgrade to the full version to take advantage of all the amazing features.

The Download Protection (or Extended Download Service) is an extra service that is provided by our payment partner, who stores a back-up copy of the software that you purchased on server for two years.

It is not necessary to purchase this service since we update software periodically and always provide free downloads and updates for purchased customers. Click Remove button in the shopping cart and update the price will free you from being charged for this service.

In addition to credit cards, we accept checks, PayPal, Money Orders and Wire Transfers. You can choose to pay by check or Money Order or Wire Transfer on the payment page. There is specific guide. 

As software developer, we only provide download version for purchased customers. If you need a physical copy, please add Backup CD in the shopping cart with extra charge. This Backup CD is charged and provided separately by our payment partner.

Backup CD will keep a copy of your product. If your product got lost due to computer crash or reinstallation, you can use the backup CD to reinstall the product. You can remove backup CD from shopping cart, whereas, once an order is processed, it can't be cancelled.

Generally you'll receive the order confirmation e-mail within one hour after the order processed successfully. If no receiving, we recommend you check the SPAM/Junk folder.

If you do not receive the registration e-mail after several hours, please contact our support team , and attach your order information. Our support staff will reply within 48 hours on weekdays.

Once an order has been processed successfully, it is not refundable, due to the automatic order process system.

Please contact our support team to exchange by paying price difference; or you can purchase the correct product and then request refund for the wrong order.

We provide free upgrades for purchased customers. If the upgrade requires new registration code, please contact our support team and attach your order information for quick answer.