Frequently Asked Questions
about PDNob
Frequently Asked Questions
How do I create an account and log in on PDNob?

After your purchase is completed, an account is automatically created using the email address you provided at checkout. Your initial login password is displayed on the purchase success page. If you did not note the initial password and did not reset it within the time limit stated in the email, you can still log in through the software: Open the product and click Log In Choose Log in with verification code, or Click Forgot Password to reset your password and then log in Once logged in, your account will be activated automatically.

What should I do if my account activation link has expired?

If your account activation link has expired, you can still access your account through the software: Click Forgot Password to reset your password, or Use Log in with verification code to sign in directly

How can I change my login password?

You can change your login password by using the Forgot Password feature: Click Forgot Password on the login page. Follow the instructions in the email to reset your password. Once reset, you can log in with your new password.

How can I change the email address linked to my PDNob account?

To change the email address linked to your account, please contact our support team: https://support.pdnob.com/#/ Our team will respond within 24 hours on business days. During holidays, responses may take up to 48 hours. Our support staff will assist you with updating your email safely and securely.

Can I try PDNob products for free before purchasing?

Yes, all PDNob products offer a free trial on their product pages so you can evaluate them before making a purchase. If you have any questions about product features during the trial, please contact our support center for assistance: https://support.pdnob.com/#/

What payment methods does PDNob support?

We currently accept Credit Card, PayPal, Google Pay and Apple Pay worldwide.

What should I do if my payment fails?

Clear the cookies of your browser, make sure the network connection is good. If possible, switch to another payment method and try ordering again. If the issue persists, contact the PDNob support team at https://support.pdnob.com/#/

Why does my product still show as a trial version after purchase?

If your product still shows as a trial version after purchase, please try refreshing the software or logging out and back in, and if the issue persists, contact the PDNob support team at https://support.pdnob.com/#/

How do I cancel my auto-renewal subscription on PDNob?

To cancel your subscription quickly, you can always contact our support team. We will respond within 24 hours on weekdays and 48 hours on holidays.

Contact Us for More Help or Sales

For more support or collaboration, choose an option below.

Customer Support

Fill out the online form and we’ll respond within 24 hours on weekdays or 48 hours during holidays.

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Alternatively, please email us at: [email protected]

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Reseller

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